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  • I went in for an oil change (one of the free ones in the lease package) and decided I'd rather go down road and pay for one instead. David R had worked us in since we were about to go out of town. Ok - much appreciated, but that's kind of a regular occurrence for a service department, I would think. I asked a few questions. My wife said later that he must have been in a bad mood because he seemed huffy from the start. I commented that we chose to come to this dealership because the one we bought from had been an unpleasant experience and that frankly he was exhibiting some of those traits. Well, that set him off. He demanded to know what was my problem with him. Wasn't he doing me a big favor to work me in? I said, "Nevermind...", but then he really got in my face for an answer. I told my wife we were leaving. He said that if there are two places I can't deal with, maybe the problem is me. There was never any attempt to diffuse the situation - in fact he kept escalating. I went into the service office to talk with the manager. He wasn't available, so I talked with Kevin. David R sat about ten feet away and mumbled, loudly enough to assure that I heard him: "Two dealerships are not the problem - he is. I've never been treated this way!" Now, remember that is the service guy complaining that I am declining to deal with him; it's all my fault??? He wasn't crying, but he certainly was trying to attract sympathy. At one point he got so loud that Kevin waved him to be quiet. Well...I don't like going to dealerships anyway, but I sure won't return to one with service people this rude and strangely pitiable.
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