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  • After a flying cross-country, waiting a lengthy bit for baggage at sky harbor in Phoenix, and enduring the public transportation to Zona, we arrive to find our room unavailable. Our reservation was null and void for night 1 and we were shuttled off to another hotel. Their sales team and a third party booking agency overbooks the rooms and their patrons arrive unexpectedly to be moved like cattle elsewhere. This is the second time this is happened to us. They did it to us in February 2014 and now May 2014. This is poor customer service and frankly I do not think management at this hotel can be trusted
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