I have been a member of Hand and Stone for years, and have been a member of another chain, but cancelled immediately after having 3 massages at Hand and Stone. I even left some in my "account" at the other place because the service and therapists were hands down much better here. Chad runs a clean place, and only hires quality therapists. They always make me feel like I am the priority, and I can't even tell if they have things going on in their personal lives...I would highly recommend them - facials and massages!