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| - I wish you could leave a rating with 0 stars, because that is the quality of service you receive with LA Fitness!
Where to start really...Monitor your account, they will try to double charge your account, and make charges to your account that they can't even explain themselves what the charges are from. Front desk is extremely rude so forget about asking any questions to the members that work there. Direct all your questions and complaints to the GM who is never there, and who never returns your phone calls. I could go on forever on this, but review space here is limited and my main focal point of frustration is their kids care service.
Please, I repeat PLEASE do not bring your child here. If you love your child and care for their well being (as most parents do), do NOT bring your child here. The people that are paid to watch over and take care of your children do not even interact with them or watch them. Instead you can find them sitting in a corner playing on their cell phones or having inappropriate conversation in front of your children with other employees. If your child has any kind of altercation they discipline them by yelling at them and sending them to a corner until you pick them up. Now I don't mind disciplining my child my self when my daughter gets in trouble but I will be damned if someone else does it. If there is a problem the parent should be contacted immediately and let them resolve the issue. We provide the gym with both of our cell phone numbers that are with us at all times, and the part of the gym that we never leave. There should be no excuse not to contact the parent as soon as any kind of altercation takes place. A parent should never have to pick up their child who is crying uncontrollably, especially when the employees can't even tell you how long she was "in timeout" for.
When picking up your child, you do not even have to provide any kind of identification, they go based on a "we know what you look like" policy. I mean come on we live in a city of over 4 million people, the odds that there are a few others who resemble me can be quite high. As a parent would you feel safe that just anyone can pick up your child without any kind of identification based on another employees assumption of who you are?
This place is hell, avoid it like the plague and do not waste your money here. If you have no other alternatives just please avoid their child care services...
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