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  • Just a complete disappointment. Rented a wrap around terrese suite for my reception for family and friends. When booking for the event. Everyone was super nice, I asked if I was allowed catered food to be delivered. I was assured this would be ok along with beverages. Called several times throughout a months time to just verify this could happen. After getting to my hotel to checkin I was met by an outdoors supervisor that advised me that now I was not allowed to bring any catered food or outside beverages into the hotel. If I wanted catered food it would have to be through cosmo only, same as the beverages. Wow what a huge disappointment. Lost out on $$$ worth of food to be delivered. We then we're faced to make due . As checkout came to light my credit card was triple charged and the card I used to Just book the room and was to be reimbursed was also charged so at alittle over $3,324.00 later and credit card phone calls between cosmo and my bank I finally only got charged the $936 for one nights stay. Still waiting for confirmation from my bank that the money has been refunded to my 2 cards. I wouldn't recommend Cosmopolitan to my worst enemy because what they did to me and my bride is unforgivable. Thank you cosmopolitan for doing your best to ruin our special event.
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