I was in a rush and needed an appointment on the go and they were good enough to squeeze me in. I got confused and ran late and they didn't make me feel like a monster. I did have to wait but worth every minute. The stylist was friendly smart and super talented. I left feeling beautiful and more informed. But I didn't realize how good my hair looked until every one I met said they want to know who did my hair. I would definitely recommend this place to my family and friends. Try them out using Groupon, inexpensive risk! I was pleasantly surprised!