This one star is for the catering manager Kelly H. who was very helpful and worked with me to organize a special dinner for my sister's bachelorette party. unfortunately we never got to have that dinner because when we showed up the host staff overbooked and we waited 30 minutes. We finally left after the constant lies of "your table is almost ready" Note to management: teach your airhead hostesses to look at the catering manager's reservations. I've worked in catering for a big restaurant in Chicago. It was obvious that the hostesses didn't know what they were doing. my party waited 30 minutes with no sign of a table opening up.
EDIT: The catering manager responded to my email very promptly and offered complimentary drinks & apps to my party the following evening. I appreciated the offer, but we had other plans.