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  • We have been to several BJ's restaurants (Summerlin-Washington State, California, etc.) This was our first trip to this BJ's. The parking lot was pretty full at 2:45 pm which surprised us. Were told the wait would be 15-20 minutes. We were meeting friends at 3 so no problem so far. We were actually seated after a 30 minute wait. Once we were seated we were not approached or acknowledged in any way until we finally tracked someone down after 25 minutes! We ordered as soon as our flustered waitress came over. The manager came over and offered us complimentary chips & salsa, which we gladly accepted since we were starving and said he put a rush on our food order. Don't know what difference it made, the entree salads my friend and I ordered came out after 30 minutes and our hubby's entrees 10 minutes after that. Over an hour 1/2 spent at this location, not worth our time. We received a ho hum apology from our server and didn't see the manager again. Will stick with BJ's which has always provided exceptional service elsewhere, however we will avoid this Centennial Hills location as I suggest you do:-(
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