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  • Came here again after the yelp elite event and it totally crashed my great view of it. Now, the hub is not a bad place. Nor will it ever be. It is huge, with many walls that have changing routes every week or so. There are supervised harnessed rock climbing stations and also bouldering stations, where you are unharnessed and taught how to fall correctly so you don't break yourself. There's also the dragon, the most impressive part of the hub. The dragon is truly a monster and difficult to reach the top (for me anyway). I love the dragon just because of the huge foam pit at the bottom because it makes me not scared to fall, knowing I won't plummet to my death. Whenever I come, there's never a large group of people so that's good. I hate crowds. And people. And children screaming. Come during the day and avoid weekends if you are also like me. The thing that made the hub lose stars is the customer service- now, they are still pretty nice but the service is NOTHING compared to the extraordinary service we've received during the yelp event. It's like they played up their niceness just for the yelp elites, because they know they're going to be under some critical eyes. However, when they DON'T know who you are, it's like the shits they've previously given are completely gone. Like, lost. The girl that helped us was nice but when we tried to use the coupon we got during the event (for 50% off a supervised climb), she told us we can use it for bouldering and it's not limited to just the supervised climb.. but we had to pay first and come back later for a refund (for the 50% off difference). After we were done, we came back and she said "oh nevermind, our boss said he can't." UMMMM.. ok!? You really shouldn't promise something if you can't keep your word. If you've said something, you should deliver it instead of going back on it and potentially losing loyal customers. That really rubbed me the wrong way and I didn't leave completely satisfied- it's not about the money, but the way you treat people. This place is good to go to, just because it's unique in markham. It's a fun recreational activity, but you need to go with the right people (aka yelp event again, anyone?) to have an amazing time.
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