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  • Extremely disappointed and unhappy with Villa, second time in a month they have given us the wrong order. We placed our order online then recieved a call from a Villa employee, she clarified what we wanted. We told her to pay special attention to our wing request because our order was wrong last time so please make sure correct...you reference it was wrong again. We also ordered a meatball sub online, listed under hot subs pretty clear cut...the employee verified we ordered a meatball parmigiano, exactly what we ordered under subs, but what arrives is meatballs in a dish with red sauce and cheese. Don't worry folks she is new so that eliminates her from having any responsibility, or at least that is according to the manager who we spoke to over the phone. Manager clarified that if we are unhappy even though we just had them deliver the food we could personlly bring back our uneaten food to show her that it was wrong and THEN she can do something about it...an extremely generous offer but we already waited the typical 45+ minute wait for delivery on a Friday night so surprisingly our children were ready to eat whatever food arrived despite it being incorrect. Confused about why we should need to prove what we ordered was wrong? Thanks for being so disrespectful and uncaring to your "valued" customers Villa. I think we will take our business elsewhere in the future and no it is not because you delivered food wrong it is because you don't care that is happened!!!!! No room for improvement if you are not willing to listen.
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