Too bad there's no ZERO stars for ratings.
First of all, for everyone and I mean everyone, rather than yelp reviewing, please file a Better Business Bureau complaint so that the BBB is receiving your complaints formally and OnTrac's rating will be documented as blemished.
Link here: http://tinyurl.com/OnTracComplaint
OnTrac has a shady business practice going hiring undocumented and likely uninsured drivers. Their administration has zero follow through and do not take care of their respective customers accordingly.
I have filed a BBB complaint regarding a similar instance everyone is experiencing regarding delivery drivers not attempting to deliver packages and serving bold faced lies regarding their said "attempts."
Ignore their employees who are trying to make light of the situation. Immediately request that Amazon give you a refund on the spot and if the CSR says that is not within their power, ask for a supervisor and they can issue you a refund immediately, despite being quite curt (as was the instance I had with John of Amazon "Leadership" staff).
So my suggestion to you all, retroactively file your complaints with the BBB and let OnTrac and subsequently Amazon know they are doing their customers a disservice using OnTrac as a cheap (in many different ways) delivery service.
Bryan