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| - I would love to give this place 5 stars because the food is really really good. The bread sticks are my absolute favorite- smothered in garlic butter- but their ranch is TERRIBLE!!!!!!!!!
hands down the worst I've ever had- if they changed it to a good home-made buttermilk recipe, I would have zero complaints about the food.
Now unfortunately, the last 2 times I have ordered from here, my order has been wrong.
First time, I ordered a white pizza with no tomatoes, and it came with tomatoes. Not a huge deal...I didn't want to wait and have them remake the whole thing so I just picked them off.
The second time, they mixed up me and another customers order, so I got someone else's food and they got mine. Luckily I caught it before I left, but the other customer was already gone. Had to wait another 45 minutes for them to remake my order.
Update: ordered another white pizza just today and as normal, I order with extra cheese and no tomatoes. The guy who took my order even read it back on the phone correctly so I figured no problems. WRONG. When I went to pick it up, it was EXTRA TOMATO and NO CHEESE! I would have laughed if I wasn't so hungry and irritated that I had to wait another 20 mins for them to remake it. They're lucky their food is so delicious....when it's RIGHT! Im starting to wonder if this happens so often, that it's the reason they lift the lid and show you your pizza before you leave.
I think the issue is they get too busy sometimes and I understand it's easy to get things wrong, but I think as a business who depends on repeat customers, if you mess something up, make it right by maybe offering a small discount or a coupon for next time or something of the sort. I'm not asking for an entirely free meal by any means..just a little something to make up for the inconvenience. Just my opinion!
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