First time at Five Guys. I'd heard good things. The burgers are huge. Too big to enjoy, really. I didn't know. I'd never order a burger that big, but oh well. Then as I'm waiting for it to cook I see that all burgers are cooked WELL DONE!! Well, I don't like well done. I'm a Medium-Rare to Medium guy. So I asked the guy (my friend and I were the ONLY TWO PEOPLE in there at the time) if he'd take my burger off a little early. He said, "No can do!! If you had told me at the register it would be a different story but if I change it at this point I have to give you something for free and this company is VERY strict!!" I was like, but we're the only ones here, it's my first time. I just now read the sign. Just take the burger off a little early for me? NOPE!! How ridiculous can you get? The fries are great but horribly over salted, and I love salt. The cheese is weird and doesn't even taste like cheese and they use horrible pickles. Two cheeseburgers and medium fries (the fries are huge and they dump extra in) came to $19.00. I could have had two double doubles, an order of fries, gotten two shakes, and STILL had plenty of change left over going to In-N-Out. I'll not be back to this place.