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  • The store is nice and has decent selection, but the staff are some of the worst I've ever seen. Stood in line at "Customer Service" for 10 to 15 minutes all while being ignored (the 2 cashiers working at the time could clearly see me standing there). Finally got in the queue with my item to return, which they told me I need to process the return at an empty register. Cashier had to page Norma 3 times before she finally came up to process my return. Two weeks later I show up to do another return, this time on an item I purchased in Pickering using my Amex card through Apple Pay. My god, trying to explain to them why the card number on the receipt didn't match the physical card (they refused to accept the Device Account Number from the phone, despite it matching). Finally with the manager's help who still herself didn't understand it, allowed me to do the return. I then attempted to buy something not 5 minutes later with the same cashier who told me "we can only accept credit cards" and wouldn't let me pay using my mobile device. This store either needs to do a serious customer service refresher course, or let everyone go and re-hire competent employees.
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