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  • Oh my gosh... where do I begin? I've been going to this DD off and on now for well over a year. Some days are better than others but today was probably the worst. I decided it was time to share my opinion and write a review. I love the new Butter Pecan flavor in my iced coffee. That's what I ordered today. As I pulled up to the window I was watching the girl make my iced coffee. The BP syrup was out. So instead of going and getting a new bottle, or using the one up front she took off the lid and started tapping it upside down on the ice in my iced coffee cup. She shook and shook and hardly anything came out of the bottle. Apparently she thought a tiny hint of BP was ok because she set the bottle down and continued to add cream and coffee to my cup. It's nasty and there's hardly any flavor. I'm so irritated and I don't know why I keep going back there. Probably because it's right up the road from my husbands work and it's just convenient. Also, the customer service is crap. The girl that takes the order yells so loud and is never friendly. There is never consistency at this place, coffee is always wrong and it's just all over unorganized. The manager is super friendly and always says... "Haven't seen you in a while!" (Even though I was just there a couple days ago) :) It also seems like she lets her employees walk all over her. She's supposed to be the leader and give direction. I worked at Starbucks for over 5 years and never gave bad customer service like I receive here. I also know how drinks should be made... Getting a cup, putting ice in it, adding flavor, adding cream and then adding iced coffee shouldn't be a challenge. AND when somebody says no sugar that means NO sugar! On a plus side, they are pretty fast. So if you're running late you definitely have a couple minutes to grab something for breakfast.
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