Last night was my first and last experience at Kaizen sushi. We came to the restaurant at 530 with a party of 9. They informed us that it would be a 15-20 minuet wait. The waiting area for this restaurant is very small, but yet so is the restaurant. After about thirty minutes, I asked how much longer and they told me 15-20 minuets again. By this point I was a little irritated. We could have gone to another establishment by this point. After another 15 minuets all we saw open were random tables of 4 and everyone after us kept on being seated. Half of our party left and went to Buffalo Wild Wings because they were starving. So me and my friend stayed with our daughters. When they seated us at a 4 top table someone came and took our drink order. I immediately asked for edamame because we were so hungry and she told us "I'll go get your server" when our server arrived he wasn't even looking at us while we ordered, he was so distracted by how busy it was. I place an order for two rolls, a chicken bowl, and a side of whole rice. When the food came out 20 minuets later, he forgot the side of rice for our little one. I didn't see him again for about another 15 minuets. We had a spicy tuna roll and both of us didn't get refills on our water until I finally flagged someone down.
We then wanted a specialty roll and ordered it. About about ten minuets we were so over it we asked for the check. The server couldn't have gotten us out of there fast enough. When the check arrived our special roll wasn't on there. I asked "did you take it off or forget to put it on?" He told is he forgot to ring it up. We were literally sitting there waiting for a roll that would have never came! To apologize he handed us two GIANT bags of fruit snacks right in front our our kids without asking us! This experience was a joke. The sushi rolls weren't that great. The restaurant is tiny! I wouldn't go there with more than 4 people ever. The service was terrible. I wouldn't recommend it to anyone. I have nothing good to say about this place at all.