The layout is a bit awkward and most of the tables are crammed into one area, with one section of four comfy chairs off to the far side. It's not a great place to try to have a personal conversation or catch up on your reading - very busy (at the corner of Yonge and College, so that's to be expected) and with all the tables so close together there's no 'private' conversations.
The staff have always been friendly and efficient and I've never had to wait more than a couple minutes for my drink, though the wait to order can be twice as long as that at prime times.