I'm really confused by people's reviews of this store. It's not 2 floors, I think some of you have your stores confused.
They don't have any dogs and sometimes they have a few cats. The birds there are adorable and well taken care of the cages are always clean. Same for the rest of the pets at this location.
The staff there really knows how to help you out. If the person you ask a question to doesn't know the answer, they quickly get another staff member who always knows more about all their products then you ever could imagine.
I've never had a bad experience at this location and all the pets they do have are in clean cages and are well taken care of.