I called at 10 a.m. to find out when someone was coming as my warranty company had set up an appt for the following day between 8 a.m. and 12 noon. Well, the rude woman on the phone promptly told me that they didn't go by their orders and could not have anyone out until Monday...............6 day more with leaking water from my 4 mo. old Maytag refrigerator? I don't think so, further she asked for a credit card for $75 service fee if it was not an item covered by my warranty which I refused to give, so she refused to set up any appts. I had to call the Maytag warranty company back and set up another appt with Brownie's who immediately came!!