It's ok. I found my room service to be kind of inconsistent. Sometimes I had an awesome maid who folded my towels really nicely, and other times I couldnt find the shower floor mat that is usually provided.
I like that they only have suites though! It's nice to have a kitchen and a living room. I stayed here for almost 5 weeks for work. I found that some of the rooms were nicer than others. I love my warm cookie everytime I go, and plus a lot of people get the free breakfast buffet. The location is really nice since it's right next to a mall, and you can walk to macys in 2 minutes.