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| - Monday, October 21st, 2013
Here's an update on my disaster from Saturday! Jimmy John's representative contacted me earlier today! I honestly didn't expect that! A gentleman named Cory Clemans from Jimmy John's corporate office called, and had me go through my tale of woe again. He was very pleasant and very nice! He told me that he would contact the owner of the location, and have him contact me about the incident and about the credit for the missing items in our order.
The bad news is that I was told that since this is a franchise and not a corporate store, that he has no leverage. So far, I have not yet heard from the owner of this franchise either, but I will keep everyone posted as to what happened... My original post is as follows:
Saturday, October 19th, 2013
I can honestly state that this is the worst food experience in my entire life. Every time I felt that things could not get worse today, it did!
At 11:20 am today, I went to the Jimmy Johns website, http://jimmyjohns.c..., and attempted to place an internet order for eight people, using their website. I kept being prompted to call the store, as internet orders were not being accepted at this time for that location. Nice!
I called the store at 11:30 am, and mentioned that their website wasn't working. I was told that their internet connection has been down for days, and they therefore could not accept internet orders at this time. Nice touch for a company with an internet ordering website! I placed an order for 8 sandwiches, 4 bags of chips and 2 pickles. I could barely hear them on the telephone, as they had the music cranked up really loud at their end. Again, nice ghetto touch! I was told that we could expect our food around Noon. So far, not a good start!
At Noon, they called me to state that they were having trouble processing the card.. We repeated the numbers and figured out the problem. At 12:30, I called and spoke to the manager, Pat, who stated that they only had one delivery driver today, and he refused to even estimate as to when the food would arrive. I told him that I was very disappointed as to how long the order was taking. So much for Freaky Fast delivery that they are advertising! He also refused to provide an estimate as to how much longer that it would take to get our lunch. I suggested that I was going to contact corporate headquarters in Champaign IL, and he told me to go ahead and report them, that he didn't care. Nice attitude!
At 1:00 pm, the delivery guy shows up, reeking of Marijuana. Nice ghetto touch again! The guy who suggested that this location was run by a bunch of Stoners was not kidding! I asked him to tell Pat, the Manager, as to how disappointed we were with the 1 1/2 hour Freaky Fast service, and in front of my coworkers and clients, he stated that it was my fault because of the problem with my credit card (which took all of 5 minutes to correct). Nice ghetto touch, and no tip for you!
It doesn't end there. We were shorted 2 bags of chips and received a drink that was not ordered. I called Pat, the Manager, and asked him to run a credit and fax the slip to me. He stated that he would do it, but refused to send me any documentation. Again, nice touch.
To sum it up, they would not admit that there was anything wrong with the handling of this order, and that 1 1/2 hour delivery service was acceptable. I have already sent an e-mail to corporate, but I will be very surprised if I hear back from them on Monday, as I requested. I cannot imagine why I would EVER put myself through this again. DO NOT EVER CONSIDER ORDERING ANYTHING FROM JIMMY JOHNS AND THEIR CREW OF CLOWNS! It isn't worth the agony!
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