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| - Stopped by on my way to the Yelp Adopt-A-Family UYE at Metro Brasserie to pick up an oil change gift card, and I was there for half an hour. Worst service ever. If I hadn't waited until the last minute and wasn't just down the street from Metro Brasserie, I would've walked out. But I did, and I was, so I couldn't. So despite all my rage, I was - come on, you know the line - trapped like a rat in a cage. What - too 90s for you? Come on, Pumpkins rocked, admit it.
Anyway, so first I stood there in the waiting room, me and the other three people waiting for their cars. There was nobody behind the register.
I asked them, "Is there somebody working?"
"Define working," one of them said. The others laughed.
When the clerk finally showed up ten minutes later, he came in and started messing with the register, which I was standing in front of. "Hello," I said. "Wait," he said. I told him I just wanted a gift card. He nodded. One of the mechanics came in. Somebody's car was done. He called the guy, the guy came over.
Here's their exchange:
clerk: Your car's ready.
customer: Did you rotate the tires?
clerk: Yes. I mean no. (looks at paperwork) I don't know. (goes outside, talks to mechanic, comes back in). No. Do you want them rotated?
customer: Yes.
clerk: (sighs, waves customer away like he's swatting a fly)
customer: I'll go ahead and pay for it, you know, since I'm standing here.
clerk: oh, uh, I don't know if I can... (goes outside, talks to mechanic, comes back inside) Okay.
customer: They're pulling my car out.
clerk: What?
customer: They're pulling my car out. I don't think they're not going to rotate the tires.
clerk: do you still want the tires rotated?
customer: No.
clerk: (rings him up for oil change, no tire rotation)
My turn.
me: "I'd like a gift card."
clerk: "How much?"
me: (tell him amount)
clerk: (stares at register for 5 minutes, every once in a while glancing over at piece of paper taped to wall)
me: Everything okay?
clerk: (goes outside, talks to mechanic, comes back inside with mechanic. Together they stare at register for another 5 minutes, then mechanic goes back outside, talks to another mechanic, comes back inside)
mechanic: You want a gift card?
me: Yes.
mechanic: How much?
me: (tell him amount)
mechanic: (goes back outside, talks to another mechanic, comes back inside, stares at register, reads piece of paper, re-reads piece of paper, stares at register...)
Finally they figure it out - he's got to swipe the gift card. Of course his hands are covered with grease. He hands me the card, covered in grease. Nice. Don't worry, Gabs - I cleaned it up pretty good before handing it over ;)
Man, am I glad I didn't take my car here.
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