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  • NO stars if possible. 9am in the morning, spoke to a Sprint Customer Service representative, basically told her that i was going to cancel my account which ive had for over 6 years to switch to T-Mobile, and she was sooo nice to me that i ended up staying with the company. she convinced me to do the IPHONE Forever plan, so i visited this store. i brought 2 phones in, an Iphone 5 16gb in immaculate condition and an Iphone 4 16gb in good condition. they told me that they cant accept the Iphone 4 because the sleep/wake button wasnt working properly. i said ok, thats fine, i'll take it to Apple Store and see what they can do to fix it. i took it to the Apple Store in Downtown Summerlin, waited 2 hours for my appointment for the Genius Bar Experts to tell me that the Iphone 4 Sleep/Wake button is working fine. quote unquote "i dont know what Sprint is talking about, your phone is working perfectly. thats absolutely shocking. blows my mind. Sprint Technician here does not know what they are talking about. i already made a complaint to the Customer Service Supervisors. and im not going to stop until i get the service that i deserve. Daniel and James should not be working for this company, and im not sure who the technician was, but he/she needs to be properly trained on how to inspect Iphones. Ive been with this company for 5 plus years, and its just discusting how loyal customers can get treated this way.
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