We frequent this location but the visit we had Monday was by far the worst we have ever had. It was about 11pm when we came in and we ordered blue cheese chips, as an app, chicken fingers and a salad. After about 35 minutes we get our main course and then 5 minutes later get our apps. Now it wasn't a big deal because this kitchen is always super slow and we never get our food in order. The fries however, were dark, dry and salt less. I then ordered sweet potato fries hoping they would be better and it took over 20 minutes and the bar tender having to go back to the kitchen to get them. They were better than the fries but not by much.
The real problem I had was that the bartender, Kasey, seemed to be the only one working and was dealing with multiple bar guests as well as having to answer the phone and call the manager in the office repeatedly to help the kitchen that was crashing.
The kitchen is always slow late night here but tonight was the worst it has ever been. We were told there was 1 guy!!! That is ridiculous! I know how big that kitchen is and there should never be one guy alone, on top of having to do all the dishes. I can only imagine he was there until 5am!
The new GM being a "numbers guy" and cutting down on staff has not only shown a disrespect for the staff making one do the job of 4 but also showing you don't care about your guests because the food quality suffers and guest experience suffers by having to wait 45 minutes for something that takes 10.
Thanks to Kasey for taking care of us like always. I will continue to come here for the beer but I will make sure my stomach is full before entering.