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| - Wow. I wouldn't even believe what I am about to write if I didn't experience it myself. I'm not one to really lambast a place unless they deserve it, but this experience was truly ridiculous.
I dropped off a pair of lined wool pants and a pair of gloves on 12/18. The gloves are synthetic material with leather strips on the fingers and a leather palm. Normally, I would wash them myself, but they have some of that "smart fabric" on the thumb and forefinger for use with a touch screen. When I dropped the stuff off, the guy told me that they might have to send it out because of the leather. The price for that was unreasonable, so I said if they couldn't do it in-house to just not bother. He said they would call if they could not do the gloves, otherwise, I could pick everything up on the 22nd. Fine, no problem. I didn't get around to stopping back until yesterday, 12/27.
I walk in and hand the guy my ticket. He goes into the back, where I can see rows and rows of hanging, cleaned items under plastic. Given that my order was supposed to have been ready 5 days prior, one would assume that my clothes would be on such a hanger. They have a sign behind the counter that is sort of one-way glass/mirror, but I could see through it. The guy walked into the back and I could see him rummaging below. He picks up my pants, puts them on a hanger and covers it in plastic. He puts the gloves in a bag and ties it to the hanger and brings it out. He seemed a bit dodgy and told me that they couldn't do the gloves. I said okay and asked what I owed him. He said that I had pre-paid when I dropped off. This was not what I recalled, because we had a conversation about the gloves and what the charge would be, etc, but he was the one looking at the computer, so I shrugged and left. It all seemed a bit weird and off, but I it was raining and had things to do, so I just took the bag and left.
When I got home, I pulled the plastic off the pants that were poorly hung on the hanger and THEY WERE NOT CLEANED. Not even a little bit. They had the exact same wrinkles in them as when I dropped them off. What the heck?? I am usually one who is pretty relaxed about mistakes and I'm perfectly happy if a business makes a honest mistake and makes a fair gesture to rectify it. In this situation, if the guy had just said that (for example), when they determined that they could not clean the gloves there was a misunderstanding and the pants were not cleaned either and then offered to clean them for free or at half price or give me one-day service or anything of the sort--they may have earned a customer.
But instead, they appear to have lied to my face and intentionally deceived me.
As I said, I don't think that I did pay for the service, but what the heck was that guy thinking? I wasn't going to notice that my pants were a wrinkled mess and weren't even touched? I guess he thinks people can't see him behind that mirror? Did he think I'd be less pissed off if I believe I *paid* to have them keep my pants in a pile in their store for nine days?
I chose Four Seasons because they purport to use a "greener" method of dry cleaning. I don't know if that is true either, but I can assure you they'll never see any of my green. What a ridiculous experience.
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