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  • They are rated 2.5 out of 5 stars, that should have stopped me from using them from the very beginning. If zero stars were possible, that is what this company deserves! They messed up in soo many ways, it's almost unbelievable. Chuck, their main guy, apparently can't hear too well, which is a shame (he has hearing aids and is an older person) but he neglected my pool 5 different times because of his apparent hearing issues. Or memory issues? I tried calling the main office, and there was not even a message machine, no one was picking up, and it was regular business hours. This company is lazy. Then finally I got their secretary on the phone and was extremely obnoxious to me. Blaming all of their faults on computer problems, phone problems, internet problems, etc. I firmly believe this company is like many of the other pool companies out there, dishonest and overworked to the point they can't handle their amount of accounts properly! I got one statement from them 2 weeks ago for work they claimed they performed in March! Who sends statements for work performed 4 months after it was performed? Unorganized companies do! Read the invoice I will include they sent me 4 months late that I will post here in the pics portion of their yelp page as well! Terrible company! Pool Kings has been a blessing and I am grateful I found them! Cheaper and better quality too! And they do everything right the first time! Do yourself a favor and steer clear of Crystal Blue Pools and their disorganized staff! Also, they claimed my pool was in terrible shape and they had to "bring it back to life" which was not the case. Look at the picture of my pool I took 2 days before their first time coming out to my home. I took the picture March 19th 2018 which is notated from the screenshot I took at the top of the pic from my i phone. And if you look on their invoice I included, it clearly says the first service date was on March 21st, 2018. Does the pic of my pool look terrible and needing to be brought back to life? This company is a scam! And I've got the proof in pictures included!
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