the ice cream is solid, tasty and fresh. mix-ins are mostly fresh - once in awhile you get stale tasting candy or brownie but not very often. i'm annoyed that in order to have a good amount of anything in your ice cream you have to order double mix ins. the place is likely extremely profitable, charging just over $10 for 1 medium and 1 small bowl of ice cream with 2 mix-ins each.
staff at this location are never very friendly and ordering is painful. i honestly wish i could make my own rather than dealing with the uppity high school students applying a 4th layer of lip gloss and are more interested in who's dating who and what party they're going to after they get off work than engaging a customer.
the weird names for sizes, "like it" and "love it" are annoying and awkward to say. i ask for a small and the employee always corrects me: "you mean a like it"? whatever. i don't know what a "like it" is, but i know what a "small" is.
i really preferred this chain 15 years ago when it was a mom and pop facility with paper signs, helpful staffers and better atmosphere. today's coldstone screams corporate america. it's just ice cream people. there's just no reason to overly standardize and corporatize ice cream.