I am basing my review on the service department at Camelback VW. I actually did lease my 2008 Volkswagen Jetta from this dealership in 2008 and have taken my car here for all of its service appointments. I did purchase a service contract which was great to have for the first 3+ years but now that it has run out I was worried about how much I would have to pay for service visits. Thus far I am very pleased with Camelback VW... just recently I had to have my car towed there because it started overheating all the sudden. When I called to make a appointment I was planning on using AAA to tow it but my service adviser said that I still qualify for VW roadside assistance and had someone out to my work within the hour to pick up my car. The next morning I called to check on my car and it was already fixed under warranty. It was a worry free experience for me and I greatly appreciate it. Since my service contract ran out I have taken it there previous to this visit for a 45,000 mile service and they fixed my daytime running lamp, oil change + tire rotation for free because they wanted to be as close to the estimate that they stated on the phone. I really appreciate that also. It seems over the last couple years they have really focused on customer satisfaction... every time I go there they ask me to fill out the survey that is emailed to me because they are looking for a perfect score and they want to ensure they get that from you. Another plus is this service department is open extremely late!