We have used this kennel for several years. Having had bad experiences in the last place we used - our dog came home hyper-energetic, obviously had had no exercise - we are satisfied with this place. Our dog is obviously not bothered to go back - he trots off happily without a backward glance - and happy but not deliriously so to come home again. Unlike other reviews, I've always found the staff friendly and helpful. The retrictive hours aren't a problem for me, though I can see how they would be for others.