The technicians here are very nice and friendly, the front desk staff always makes me feel like I'm inconveniencing them even if I'm just making an appointment. I got a groupon for laser and had ZERO results. I was trying to treat areas with fine brown hair, so unless you have really thick dark hair, don't expect to see any reduction. They were even using the maximum level on the machine so I am disappointed that their technology can't meet my needs. I would have considered going for a facial here because they have really nice products, but the price was too expensive.