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| - Tonight my husband and I took an out of town friend, Sam, to Toyama, and had the most bizarre experience... Sam's order was brought out to her with a side of spring rolls, and without the carrots that usually accompany it. The restaurant was fairly busy and there was a line, so we shrugged it off, and ate one of the spring rolls.
About fifteen minutes later, a server came out and berated us for not returning the spring rolls to the kitchen. Sam explained that she hadn't been there before and didn't know the spring rolls weren't included with her meal; the server repeatedly insisted that we pay for the spring rolls she hadn't ordered. We refused. The server then snatched up the remaining spring roll (with a bite missing) and stormed off.
But she wasn't done with us yet! The same server returned soon after to continue bullying Sam to pay for the spring rolls. Again Sam refused and asked to speak to a manager (conveniently not in tonight.) The server scolded that because of our "dishonesty," another angry customer inside had not received their order.
Choosing not to comment on the fact that we were not responsible for the kitchen correctly filling other customers' orders, I reminded the server that even if Sam returned the spring rolls, it would not have been food safe for them to serve the food she had touched to someone else. To the amusement of the other diners around us, the server continued to argue her point, ending by saying that "next time" we should do the honest thing and return the food that had been mistakenly brought to us.
There won't be a next time after the incredibly strange, rude way we were treated. It's a shame; we like the food and have gone to Toyama fairly often -- but there are plenty of other restaurants in town that will not harass their customers for a mistake made by the kitchen.
P.S. Two spring rolls cost $2.60.
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