Great furniture, but HORRIBLE customer service. Bought a sectional on a Saturday evening and called first thing Sunday morning to remove one of the pieces (stupid me - didn't fit in my house like I thought it would). Both the Sales person and manager gave me the runaround telling me they can't cancel a special order because it had already been sent to the manufacturer (REALLY?! On a Sunday??) The manager was incredibly rude, the salesperson thought she put me on hold and was laughing at my situation - overall a horrible customer service experience. They were able to cancel my order, and put in my new order without one of the pieces - however, they have YET to refund the difference after speaking with THREE different people - a sales associate at the store, the manager himself, and most recently a customer service associate at their call center. It's been 3 weeks, which is plenty of time to refund it. I don't care how nice their furniture is.. I'll never shop here again simply because of their horrible customer service.