I needed to get new brakes. I saw that Greulich's had a decent coupon online. It required I make an appointment. I made an appointment on Saturday before noon for the following Monday which happened to be Memorial Day. Since the appointment was available online I figured that meant they were open. I figured if they were not open, the least they would do would be to call and let me know. When I did not get a call on Saturday, I made the assumption that my appointment stood for Monday morning at 9am. I arrived - they were closed.
I ended up taking my vehicle to Big O because they were open. Had the vehicle taken care of there.
They called me on Tuesday morning at 945am and left me a voicemail letting me know that they were closed yesterday. Just WOW!!!!
Obviously I don't know how they do with car repair, but their customer service SUCKS!!!!