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| - Lilliana's in Fitchburg, WI
I should start this review with my bias. I am a huge foodie, food advocate, and eater! I get an amazing rush when I eat good food and I do believe you can get great food at Lilliana's! It's delicious and no on can take that away from them.
Now, when I am reflecting on my most recent experience at Lilliana's, I know that there is no level of good food that could make me set foot into this restaurant again. Let me tell you what happened...
So my husband and I went out for brunch about 3 days ago. We decided to go to Lilliana's because when we were there for dinner Friday night, the waiter (who was great) talked up the brunch menu. So it is Sunday and we are seated against a window. There are several other guests, some eating and some not. It takes a bit meet our waitress which I now know was because she had gotten slammed with 5 tables all by herself at once. It wasn't a problem but by the time we got our food we knew something g had changed. I noticed she was attending to other tables multiple times without attending to us. I actually had to go fill up my water as a bus boy came by. I then had to go behind the bar to get more ketchup because NO ONE WAS HELPING US! I usually don't do this, but I got up for a third time to asked the waitress if she could help us. She told me she was letting us eat and did not mean anything by it, but when no one came again for us to pay for our meal, I knew this just wasn't right. I asked to speak with a manager because I was the only person of color there and I was the only person not being served--believe me, I looked. I had enough! The manager told me he would check the security tape and get back to me. He took my contact information and I left. 3 days later and I still am yet to hear from him. Whether it was racism or not, the behavior was unacceptable and the follow through was non-existent. I'm through!
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