I live on the westside and drive across town for this. It's never empty for a reason. While the lady at the counter seemed kurt, she was very helpful. At first I thought she was aloof, but when I asked for a bagel sliced, she told me that they charge for that and was I sure because even she thought that seemed unnecessary. I appreciated that. They are always kurt but helpful. And the salt bagel and bialy are the best. They even have the best cream cheese. If you can't tell the difference, you may be satisfied with other places. But if you are a true bagel snob, this is the place! Cash only though!