This place is absolutely awesome and the customer service was top-notch.
As a beginner, I am pretty uneducated when it comes to my guitar. My guitar teacher suggested I get the action lowered on my guitar so I called around town trying to get quotes and time frames on such a procedure. Unfortunately, I did not have very good experiences calling various places around town. But, fortunately, I was referred to Upper Bout by two experienced guitarists and I decided to pop in on my lunch break today.
I had no idea what to expect, but the minute I walked into the store, I was greeted warmly and was surprised that they fixed my guitar right on the spot! Ricky was amazing. He took the time to explain to me each and every thing he was doing to my guitar, educated me on various aspects regarding the make of guitar, and even eased my concerns about the scary noises my guitar was making as he made adjustments. As if that wasn't enough, he made my guitar sing AND the price was totally reasonable (especially compared to many of the places I called)! I was so incredibly pleased with the experience that I will continue to refer people here and will continue to take them my business.
Thank you to Ricky and The Upper Bout for the good experience! You guys are great and I will be spreading the word!