I've visited the other location prior to this one opening. The first time I came here it was crowded, of course. Knowing that it had opened not too long at that point, I didn't mind the wait. It is what it is.
Since, I have only ordered take out, because I don't like to wait. I understand it, I just don't like it. And this place always seems to be crowded.
The burgers are always cooked as ordered and taste great. The service is always welcoming and accommodating. I ordered once and when I arrived, they didn't have my order. I thought that maybe I had phone the wrong location. I hadn't. But the moment they realized it, they were on it and made sure to give me a complimentary item for my inconvenience.