We love Zoe's! But, our latest experience is worth posting. On May 7, we called in a pickup order to this location (which we've done regularly for years). We had to call multiple times because no one answered the phone; it just rang and rang. Finally, we were able to place the order. When we arrived to pick up, the restaurant didn't appear to be all that busy. We walked right up to the counter and stood for a bit before anyone greeted us. After giving my name, she couldn't find our order sitting on the takeout shelf until I leaned over the counter and pointed to it. She didn't bother to check the order so I took boxes out one by one to ensure it was accurate. Sauce for the rollups was missing. Once home, we were sorry to taste the lentil soup which was a clump of lentils, too thick and gross looking for me to eat. We were just terribly disappointed as we've often had great experiences. It seemed so bad that we are concerned there's new (poor) management in place.