Terrible. Felt bad that I even choose this place for dinner with my family. Had heard good things about his place through a local social media group, boy were they ever wrong!!!
First off, it looks like it is family ran business which I am all for. However, the "wait staff" is just a teenage boy and a woman. Neither seem to have ANY knowledge of waiting tables. The house salsa and chips are not great. The house salsa has a real chunky and watery consistency to it. It's super spicy and totally under seasoned. Pretty much just tasted it and said nope. The bean dip is ok, but again under seasoned.
For dinner I ordered the steak ranchero. Immediately the boy asks me how I would like my steak cooked. Red flag raised as bistec ranchero is always finished in sauce and should never have any pink to it.
Husband ordered the carne asada plate and again the boy asks how he would like his steak. Normally we don't expect to get asked on the doneness of beef at Mexican restaurants. We ordered the quesadilla for the kiddo. The quesadilla was definitely small. When our food is finally out, the boy kept asking what else can we get for you. How about the rest of our order like tortillas and my kids quesadilla. They brought out a huge side plate of rice and beans which was supposed to be the sides for the quesadilla. When they finally bring my son's quesadilla, it's on a plate with more rice and beans. Normally, this wouldn't be a big deal but when we are charged extra for a plate of rice and beans because of a kitchen error, it's not cool. After about ten minutes of asking for our tortillas, I finally went up to the counter and asked for them. I waited another few minutes at the counter and when I get to the table I realize they only
put in three small flour tortillas for two entrees!
At this point, we are just ready to leave and never return. No one came and asked how everything was or tasted. The service and kitchen management is definitely lacking here. When we finally get the bill and notice the extra charge for the side plate of rice and beans which we didn't order or eat we didn't even fight it. We just wanted to get the hell out of there. It definitely made for a stressful night having to chase the waitstaff and to continuously remind them for the rest of our food. I would personally NEVER return here. But I do hope that they can figure out how to better manage their kitchen and have a better ticket system in place. Training or hiring new waitstaff would also be a must.