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  • I was passing by the Smith's shopping center on Buffalo last Monday and noticed on the CML Website that they would be there from 9-5. I have wanted to try these guys since I love lobster rolls and found out they franchised here. I got there around 10:30 to find the truck closed. I went into the store to pick up a few things and when I got out they were opened. So I walked up and was about to place my order when the guy told me he has not gotten his credit card machine working yet and If I wanted something I had to pay cash or wait. When I asked him how long the wait was he said he didn't know how long it would be. So I got cash and ordered one Maine roll, one Connecticut roll and a small lobster bisque. He quoted me $43 when in fact it should have been $42. He mumbled something about he thought the soup was $9 and not $8 . When I finally got the food I took it home to share with my wife. Surprisingly when I took it out of the bag it turned out that it was two Connecticut rolls and no Maine one. We each had a roll and split the soup. The only reason this is a 2 star review and not a one star is the fact that while the portions are small for the price, (Las Vegas has the highest prices of any franchise city) the food is excellent. I also sent an email to the owner about the issue and a week later I still have had no response. Service is everything and sadly I will not be going back to this excellent food because of the very poor service. I rather give my money to someone who deserves it.
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