Giving it 2 stars because our waitress was nice. My boyfriend and I went in tonight (Monday night, 1am). There were 2 tables with 3-5 people at each almost done eating. We decide to stay and order. After 25 minutes of no food there only bring us and a new table with 3 people at it my boyfriend wanted to leave. We ask the waitress what's going on and she says "they got slammed in the drive thru" (honestly not that many cars). We were understanding and continued to wait for 2 burgers and fries. 35 minutes goes by and the table that got there AFTER us gets their food. We left. Unbelievable. Couldn't handle how bad this place was operating. We thought the Willoughby location was a hellhole...this ones right there with it