Considering it was a Saturday and I was a walk in, they got me in and out in an hour. Checking in was pleasant. I did not catch her name but the lady was so friendly. The phlebotomist was also great and gentle with his needle stick. I have to give props where they are due. I have been to other labs where all the staff is grumpy, wait times are long, and they even have lost the specimens. This location was fabulous today.