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  • I have some very strong opinions regarding my experience within the first TWO days of living at UH Tempe. Let's just start off with before I actually moved in. I need a service dog. I supplied all the needed material to the housing office and never got a response or confirmation. It wasn't until 2 weeks after that I was told I couldn't bring in my service dog because I didn't have "enough information" even though I had a physician's note and they needed more evidence from a "treating professional." Fortunately they allowed me to let my service dog stay with me while we wait for his papers to be completed. However, I was told that I could take him to the 4th floor (the outside area) to relieve himself, but I asked the security guard just in case and he said absolutely NO ANIMALS allowed on the fourth floor. Lo and behold someone put their dog on the fourth and it was swimming in the pool. I have also been waiting for a very important package to arrive. I went to the front desk at 6:30 PM and the woman told me to come back in 40 minutes since they were dealing with some issues. But in true UH Tempe fashion, they all left before 7. She should have told me that they closed at that time and to come back tomorrow OR she should have at least waited ten more minutes. I am truly displeased with your lack of customer service and although you are catering to college students, you cannot play this BS with me. I already pay so much for rent and would really appreciate it if you could hire more competent people that can actually serve and do their job. All in all the amenities are nice, but the management is shit.
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