First time around ordered an arrangement that arrived drastically different looking than what I thought I was ordering online. It looked ok, and the recipient was really happy however, I wasn't impressed. I could see where they tried to fill in the blanks with inventory they didn't have and I honestly felt a bit jilted.
Just now, I tried to call first before ordering online. Thought that would be a better way to do this. I could not obtain a clear answer regarding what was in season and available vs. what I saw online. I wanted to avoid the outcome from last time. And though the person on the phone was polite and professional while juggling multiple calls, putting me on hold over and over again in combination with not knowing the details about what's online vs. in the shop was pretty much a waste of my time.
It would be helpful if they could update their inventory online and show clearer photographs of the arrangements. Or update their instagram or social media to inform people about what's in and out of season/inventory.
Their flowers are beautiful and I've seen amazing arrangements with friends from this shop. My suggestion would be to call in advance and ask to speak to someone who is available to answer your questions and offer helpful suggestions OR go into the store in person to see and discuss. Ordering from abroad was too tough for me to go with them again.