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  • I'm very grateful to have a good Indian restaurant near my house. They do some things very well (the food) but they do drop the ball consistently on others. So why 5 stars? Mostly for selfish reasons. The truth is they probably deserve 3.5 stars, but I want them to stay busy and succeed because I can't bear the thought of losing them. It's kind of a dysfunctional relationship. They abuse me with slow spotty service but then I keep going back for the excellent food. It's not uncommon to call around dinner time to place an order and you get a message machine. I'm pretty sure there are some low cost telecom solutions out there that could fix this. Add a couple lines and then pick up the phone and say, "Please hold and we'll take your order in just a minute." Basic stuff, but they don't get that. One time I placed my order and they said it would be ready in half an hour, so I arrived on the spot and found my order hadn't been started. Aaaaagh! If I lived in New Deli I could just go to the place next door, but I live in Chandler so I have no choice but to return and even help promote them in hopes they up their service game. If you love good Indian food, you should really go here. And please be patient as they learn to deal with our pampered, needy, Western standards for customer service. Just keep your eye on the prize, which is some of the best Indian cuisine you will find in the East Valley.
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