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  • Had seen this place before but didn't realize it is operated by Terroni until a friend mentioned it. I have been impressed by the restaurant before so I figure its bakery / cafe must also be top notch; but boy, how sorely disappointed was I? We ordered some dessert goods and pizza, which the latter was delicious; the desserts were nothing spectacular. What upset me most were the complete lack of professionalism and poor customer service my friends and I experienced. The day we visited not all items had labels in front of them so as my friend kindly asked the employee at register to help, it appeared as if we were wasting his time and he was reluctant to slide to the bakery side to help. He seemed disinterested in describing any of the items or generally helping at all. The final straw for me was the fake half smile, the kind of smile that servers provide as they interact with customers but as soon as they think customers are not looking, they immediately look disengaged. For that gentleman, it was more of a disgruntled look than anything else. Terroni offers such amazing service and to be treated so poorly in its sister cafe, it was shocking and frankly, a huge shame. I will never step foot again in Sud Forno.
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