This place is just absurd! I don't know why Geico uses them for towing when there are plenty of other reliable services around town. First of all, I was told by my Geico rep that the ETA would be 45 min. That moment came and went and they're still not here. I called and was lied to that agency only placed the call 3 minutes prior to the ETA. Then was rudely informed that it would be another half hour. The half hour came and went and when I called Fast Tow, I was again rudely informed that it would be another 5-7 minutes and there's nothing they can do if the driver is on his way. It is now more than 5-7 minutes after and the damn tow truck is still nowhere in sight!!! Oh and their excuse was that they had to switch trucks because my car is a 4-wheel drive. They were told specifically that my vehicle is a 2 wheel drive only. They're liars and are screwed up with their information and this type of disorganized business practice should be shut down. How horrendous!!!
I would just say that despite the business practice and idiocy of their dispatch, their tow guy was pretty nice. That's the only up side to that whole experience!