Jen is great. She took the time to make sure that I was happy with the shape and size of my brows until I was completely comfortable with them before she started.. I can be a bit picky. She talked me through every step making sure I knew what to expect. The great thing about Jen is she follows up to make sure you don't freak out when they are super dark the next few days. I can't wait for my follow up to add the little details and have the perfect brows. Thanks Jen for making me look so good.