I came here on a late evening (9pm) on a Sunday. The place is located inside New Kennedy Square's food court. So it's not somewhere you can dine in. When I came here, I was a little surprised to see that they were operated on one machinery. There was a line up - and a waitlist. They also didn't have any more egg waffles - which was quite disappointing, but perhaps we'll go earlier next time.
I ordered the Matcha Green Tea soft serve. I do wish I ordered the parfait though - it was 2-3 times bigger with toppings and syrup (more pricey of course). I really enjoyed the soft serve though. Very creamy and you can taste the matcha. However, my friend said it wasn't enough matcha in comparison to regular green tea ice cream you can get in the stores. However, Im sure you won't get something this creamy from a container held in the frozen aisle.
The cashier was really polite and quick to tell us the situation of the waitlist. It was definitely a good snack place to go to.