Extremely incompetent schedule staff. On March 3rd Made an appointment for my elderly mom and soonest available was 6 weeks out, scheduled for April 13th-only days I can schedule are Thursdays. I wrote it down and repeatedly confirmed the date. Called a few days prior to the appointment since I hadn't received the paperwork and they spelled the email incorrectly. Confirmed the date as 4/13. On 4/11th (yesterday) I received a text confirming an appointment for April 12th. Called and explained this was an error on their part, scheduler put the wrong date. Was told no my appointment was the 12th and next available was June. I stated why should my mother suffer because of their error (my mom is 96). Was told nothing they can do. Extremely poor customer service and patient care making people wait and refusing to compromise. I have no doubt they could have fit her in sooner at any of their offices but they refused. Called our primary doctor and being referred to another dermatologist who has scheduled us next week.